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Diablo 3 Blue Posts » About account/character restoration


Phe
Hey,

I just got email from Blizzard that my account/characters have been restored. This happened after i gave Blizzard the information they asked to be able to restore my account.

And yes this all happened because my account got hacked a while ago.

So my question is how long does it take that the restoration takes its place?

Atm im still not able to login to game (including SC2) and i cannot see any rollback been made to my character(s).

- Phe


Natryndon
Customer Service
View Source
Oct 23rd, 2012 04:22am in the Technical Support board on the EU forums.
I believe that this has now been resolved, sorry about that Phe.

I've never experienced what it's like to have a gaming account compromised, but it must suck. However, I must applaud you for your patience and understanding during this difficult time.

I know it probably goes without saying, but I encourage you to have a read through our account security page for hints and tips on how to prevent this from happening to you again.

Have fun and take care! =)

Natryndon
Customer Service
View Source
Jan 23rd, 2013 07:22am in the Technical Support board on the EU forums.
@svvenn: Your issue was completely different to the original poster's as your account was not compromised: http://eu.battle.net/d3/en/forum/topic/6443965100

Locking old thread.