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Diablo 3 Blue Posts » Can't log in game, account gets locked


lord2oo6
I can't log in diablo 3 with my account, I try unlocking it with the SMS code but it only works in the battlenet website, when I try entering the game after that it's locked again due to "login patern change" or something. And I can't unlock with my secret queston because I can't remember what answer I have put in it. I writing this here and not on a ticket because I couldn't find any suitable ticket category for my issue.


Natryndon
Customer Service
View Source
Oct 23rd, 2012 08:42am in the Technical Support board on the EU forums.
So, there are 2 separate issues here really lord2oo6. First, you need to get a new (and preferably more memorable) security question and answer. Account and Payment Support should be able to help you with that.

While your dealing with them, you may want mention this security lock 'loop' that you have been experiencing so they can take a closer look at your account and make sure everything is OK.

In the meantime, I recommend you do a thorough security sweep on your system just in case. Our Security Checklist should help you with this.