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Diablo 3 Blue Posts » Crashing on "Play" button


Rahgjin
error code, (ReportID): 9768EC3A-C083-4E0A-B105-CEC0FB3339A2

What happened:
-> Open game luncher
-> updating (1.0.5 if im not mistaken)
-> update finishes
-> "Play"
-> Splash screen
-> splash screen with black background instead of transparent (imagine the a black rectangle with the splash logo on top)
-> /!\ The application encountered an unexpected error.

Cant start game, what can i do? :<

thanks in advance.


Natryndon
Customer Service
View Source
Oct 23rd, 2012 10:42am in the Technical Support board on the EU forums.
Hey there Rahgjin.

Could you tell us:
  • Are you still having this problem?
  • Have you tried any troubleshooting steps to resolve it?
  • What operating system are you using?
  • What country are you playing from?

Thanks.

Natryndon
Customer Service
View Source
Oct 25th, 2012 03:12am in the Technical Support board on the EU forums.
Try this:

http://us.battle.net/d3/en/forum/topic/6794482195

US forum is currently down so if it doesn't work right away, please try viewing it againin a little while.