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Diablo 3 Blue Posts » Login Issues (Error 3006) - 10.18.12


Lylirra
Community Manager
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Oct 19th, 2012 02:42am in the General Discussion board on the US forums.
We're aware that players are currently receiving an Error 3006 when reaching the "Retrieving Hero List" step during login. We're working to resolve this issue as quickly as we can and hope to have everything back up and running as soon as possible. While we do not have an ETA to share for when login will be restored, we'll continue to provide updates as they become available in this thread.

Thank you for your reports!


Lylirra
Community Manager
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Oct 19th, 2012 02:52am in the General Discussion board on the US forums.

Quote

Thats the problem with this forum. Its unorganized and full of clutter. Even the CM posts in the wrong area!

I post precisely where I mean to. :)

Urgent issues are typically communicated in General Discussion, whereas standard or scheduled maintenances are typically communicated in Service Status. Either way, we'll keep you updated.

Lylirra
Community Manager
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Oct 19th, 2012 05:22am in the General Discussion board on the US forums.
Since I've seen some people asking:

The rolling restarts we scheduled for this morning were being done so that we could implement fixes for some critical client crashes reported to us yesterday (on October 17). We wanted to get these fixes out as soon as possible, so we scheduled rolling restarts for off-peaks hours in the Americas. While we didn't provide as much notice as we usually do, the restarts were by no means "emergency" status, which is why we didn't label them as such.

That said, we are going to go ahead and try to push those fixes now, so that we may not have to bring the game services offline again. I'll keep you updated on that process as best I can.


Lylirra
Community Manager
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Oct 19th, 2012 05:42am in the General Discussion board on the US forums.
Rolling restarts are still processing at this time (which means that some players may be disconnected from the game or be unable to log in for another 10-30 minutes), but Error 3006 should now be resolved.

If you are continuing to experience issues, either with game login or accessing the auction house, please report them in this thread so I can alert our engineers as soon as possible.

Thank you!