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Diablo 3 Blue Posts » Rollback Policy Updated for the Americas and Europe


Lylirra
Community Manager
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Mar 26th, 2013 01:52pm in the General Discussion board on the US forums.
Last December, we made some changes to our regional account rollback policy for players in our Asia region. We implemented this update to protect the in-game economy from the noted rise of false compromised account claims by players attempting to gain duplicate items.

This policy has proven very effective in helping reduce the number of duplicate items in the game while still allowing us to assist legitimately compromised players, and now we’re ready to roll it out for our Americas and European regions.

[What's Changing]

Starting on Tuesday, April 2, all character equipment including weapons and armor restored via the Diablo III rollback service will become bound to the restored account. This means restored items cannot be traded with other players or posted on the auction house, but that they can still be shared with other characters on the account and sold to merchant NPCs.

As always we are committed to continuing to monitor the overall health and economy of the game and make additional tweaks if necessary.

[Protecting Your Account]

Considering that the rollback service is intended to help players whose accounts have been compromised, we obviously wish that no one ever needed to use it. The best way to help protect yourself from account compromise is to secure your PC and Battle.net account, for example by adding a Battle.net Authenticator. While no security measure is completely foolproof, we've often found that many accounts are compromised a second time simply because players do not take any action to protect themselves after being compromised the first time.

To learn more about the Battle.net Authenticator and some best practices for securing your PC against viruses and malware, check out the links below.



Lylirra
Community Manager
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Mar 26th, 2013 02:32pm in the General Discussion board on the US forums.

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How about gold and other commodities?

Gold and other commodities will not be bound, only wearable items. When implementing policy changes like this that can affect the in-game economy as well as a player's experience, it's really important to us to take a measured approach.

That said, binding wearable items is a first step. We'll be monitoring how/if this policy change improves the game, and are open to making additional changes as needed (which may include adjusting how commodities are restored during rollbacks as well).

Lylirra
Community Manager
View Source
Mar 26th, 2013 02:32pm in the General Discussion board on the US forums.

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I wonder why, if they did this on the Asia server last December, did it take 3 more months to do it on the America's server

Account compromise issues were particularly pronounced in our Asia region, much more than the Americas or Europe, so we decided the policy change would make the most sense to roll out in that region first and then monitor how it affected false compromise claims.

We saw really good results after this policy was implemented there, and now we're really happy to be bringing the same policy update to our players in NA, LatAM, ANZ, and EU. :)