Players had the options to buy one of two retail boxed versions, a regular version and collector’s version, or could also pre order right from Battle.net and download the installer ahead of time. On May 14, 2012, players who purchased the downloadable version from Battle.net could install the remaining match including patches for the Trading System information.
On May 18, 2012, the retail version may be purchased from shops doing midnight starts like GameStop. The Diablo III Battle.net servers went live as of this time and folks who downloaded the game could start playing. Initially the launchings were hindered by heavy server load with several users getting various errors, for example, malfunction 37 which reads;
“The servers are active right now. Please try again later”.
These dilemmas made the game unplayable for anyone impacted, while some others experienced in-game bugs. Despite guarantees from Blizzard the troubles ultimately causing the connection malfunctions during Diablo III’s launching had been solved, Eurogamer reported on May 30, 2012, these errors were still continuing, and had reappeared after patch 1.0.2 was released for the game.
Many fans complained the on-going issues had caused them to lose their hardcore (long-lasting death) characters.